Website Support & Training

Customer Support That Places the Emphasis on Customer

With security and technology changing on a daily basis, it's a challenge to keep websites secure and up-to-date, so we have accepted the challenge. Studio 323 focuses on your website so that you can focus on running your organization.

Support Agreements

Why a Service Agreement Matters

Having a trusted partner in your corner makes the difference. Studio 323 is able to build, host and manage your website, giving you one point of contact for all your questions and concerns. And if another 3rd party is involved, we can assist you in bridging that gap to make sense of what is required.

Here's why a support retainer from Studio 323 makes a difference:

  • WordPress, 3rd-party plugins and themes require updating for security.
  • Domain names, hosting agreements and pro licensing can expire, causing a down website.
  • Even automated updates or server changes can break a website.
  • Slow loading pages, broken links & missing images frustrate viewers.
  • Fresh up-to-date content shows search engines and users that you're an active & in business.
  • Sometimes, you just want to know that you have someone you trust to call to "just fix it".
STARTER
  • 1 Hour Support per Month
  • Text & Plugin Updates
  • Hours Expire Monthly
STANDARD
  • 2 Hours of Support per Month
  • 24 Hour Response Time
  • Content, design & plugin updates
  • Uptime Monitoring
  • Hours Expire Monthly
GROWTH
  • 4 Hours of Support per Month
  • Same-Day Response during Business Hours
  • Content, design, SEO & WCAG updates
  • Uptime Monitoring
  • Monthly Reports
  • Semi-Annual Strategy Call (30 min)
  • Priority Scheduling
PARTNER
  • 8 Hours of Support per Month
  • Same-Day Response during Business Hours
  • Full site management + WCAG monitoring
  • Uptime Monitoring
  • Monthly Reports
  • Quarterly Strategy Call (30 min)
  • Priority Scheduling
  • 1 Hour Roll-Over per Month

Interested in "As-Needed" Support?

We can make that happen.

We can work with customers as needed only, providing we have the tools and access to assist you. Contact us to discuss in detail and we can answer your questions.

WordPress Training Support

Supporting Teams Through Basic WordPress Training

Sometimes the support you need is to better understand your WordPress website. This is where Studio 323 shines through training and consultation.

Hand-off Training

While we won't teach you to "code", we will train you on your new WordPress site once we have completed the build. We will show your approved point of contact how to make minor edits to content, replace images and provide a Brand Style Guide so that you can keep your website branding and marketing in sync.

Scheduled Training & Consultations

We can create a team training session for you on your existing WordPress website based on your needs & pain points. It starts with a short conversation and ends with a scheduled training session that is tailored to your organization, answering the basic WordPress questions from your team.

Training Webinars & Events

Follow us as we plan future webinars and training events to promote awareness on the importance of website accessibility and security.